How Does a Program Manager Gain Insight in the Complex and Chaotic Decision-Making Process?

Abstract

Leaders are inundated with complex decisions in chaotic environments that have ripple effects across any organization. This project studies Department of Defense program managers to better understand how a program manager creates situational awareness and understanding in chaotic program environments. Using qualitative research and conducting face-to-face interviews, this project focuses on how program managers gain insight in the decision-making process. This study provides a greater level of insight into these issues and will be the basis of future research. This study focuses on the emergence of six categories sensemaking, consensus-making, trust, tacit knowledge, explicit knowledge, and the environment. Understanding the fundamental principles that guide decision-making will help program managers make sense of complex and chaotic program environments.